HookPilot Legal Center
Every policy, every agreement, one shelf. Customers, partners, contractors, auditors and legal teams can read and reference these at any time.
Why this page exists
HookPilot Caption Studio LLC operates an AI Workforce Operating System — a platform of 40 chartered AI departments that plan, draft, review and ship work alongside human teams. Because customers trust us with brand voice, customer data, content rights, regulated workflows and revenue-grade automation, every policy on this page is written to be specific, current and enforceable rather than boilerplate.
This Legal Center is the single source of truth. The footer of every HookPilot page links here. Our backend reads the same manifest.json that powers these cards so version tracking, in-app acceptance and audit logs stay in sync with what you see below.
Our governing principles
- Mata v Avianca discipline. AI output that touches the real world is reviewed by a human or a chartered agent with veto authority — never unsupervised AI into court, contracts, medical advice, financial advice or regulated communications.
- Tenant isolation. Your data, prompts, memory and workflows belong to your workspace and are never used to train shared models.
- You own your work. Customer Content, captions, briefs, prompts and outputs you generate are yours.
- Versioned policies. Every policy is versioned and dated. When a material change ships, you are notified before it takes effect.
- Right to delete. You can self-serve deletion or file a DSAR and we honor it within GDPR / CCPA timelines.
Customer Policies
What every HookPilot user, paying customer and visitor agrees to or can rely on.
Terms of Service
Governs use of the HookPilot AI Workforce OS across 40 departments — agent veto, SaaS billing, IP, indemnification and liability cap.
Privacy Policy
What we collect, why, how long we keep it, sub-processors, transfers, rights under GDPR / CCPA / HIPAA-readiness.
AI Usage & Disclosure Policy
40-dept workforce, hallucination self-check, human-in-loop, veto authority, Mata v Avianca discipline, model routing.
Cookie Policy
What cookies hookpilot.co sets, why, and how you control them. No ad networks, no behavioral tracking.
Acceptable Use Policy
Conduct and content rules for every workspace, including AI-specific anti-distillation and Caption Studio publication rules.
Intellectual Property Policy
Who owns outputs, prompts, templates and agents on HookPilot — quick-answer table plus the contract detail.
Subscription & Billing Policy
Plans, renewals, proration, taxes, dunning, downgrades — including how Customer Content survives a billing failure.
Refund Policy
When HookPilot issues refunds, when we don't, and the 14-day money-back window for first annual Pro.
DMCA / Copyright Policy
Takedown procedure, counter-notice, repeat-infringer policy, and how we handle AI-generated infringement claims.
Data Deletion Policy
Self-serve flow, DSAR portal, retention schedule by data category, lawful-basis carve-outs, AI-memory handling.
Compliance & Enterprise
Security, governance and regulatory posture for enterprise buyers and auditors.
Cybersecurity Policy
Tenant isolation, encryption, the -HPS internal SOC, IR timelines, SOC 2 / ISO 27001 roadmap.
Data Retention Policy
Retention windows for every category, automated sweeps, legal-hold handling, deterministic enforcement.
Incident Response Policy
Severity model, NIST IR phases, -HPS role assignments, statutory disclosure timelines, AI-safety incidents.
Vendor Risk Management
Tiering, onboarding, AI-provider routing, continuous monitoring, off-boarding, customer notifications.
AI Governance Policy
Charters, tier ladder, veto authority, bright-line rules, EU AI Act and NIST AI RMF mapping, change control.
GDPR Compliance Notice
Controller / processor roles, legal bases, transfers (SCCs / UK IDTA), DSAR process, DPO contact.
Data Processing Agreement (DPA)
Article 28 processor agreement — auto-incorporated for Enterprise, available on request for Pro / Agency.
SOC 2 Readiness Framework
Trust Service Criteria, system scope, control families, evidence engine, auditor track, timeline, honesty clause.
Vertical Compliance
Sector-specific guardrails for HookPilot's regulated departments — health, education, finance, real estate, politics. Each policy describes the bright lines, disclosures and department floor that apply when a workspace operates in that vertical.
HIPAA Readiness Policy
BAA scope, HIPAA-enabled workspaces, PHI-aware AI routing, Healthcare-department readiness path.
Education Privacy Policy
FERPA "school official" role, COPPA, GDPR-K, state student-data rules (SOPIPA / NY §2-D), no profiling, no shared-model training.
Financial Services Compliance
SEC / FINRA / MiFID II / FCA / ASIC / MAS bright lines, advice-vs-info veto, recordkeeping, finfluencer disclosure.
Real Estate Compliance Policy
Fair Housing filter, MLS rules, NAR-settlement cooperative-compensation language, RESPA §8, TCPA outreach.
Political Campaign Usage Policy
Platform-neutrality, anti voter-suppression bright lines, deepfake limits, FEC and non-US regimes.
Internal Agreements
Contractor, marketplace and partner agreements used inside and around the HookPilot workforce. Published here for full transparency.
Independent Contractor Agreement
Work-for-hire IP, prompt and charter ownership, non-solicit, classification, tax handling.
NDA & Confidentiality Agreement
Mutual NDA covering AI architecture, agent prompts, frameworks, customer data and strategic roadmap.
Marketplace Seller Agreement
Rules for selling agents, templates and departments on the HookPilot Agent Marketplace — take-rate, IP, review, payout.
Corporate Records
Founding and treasury records of HookPilot Caption Studio LLC. Forms are published; executed copies are held on file.
Operating Agreement
Sole-member Delaware LLC operating agreement governing HookPilot Caption Studio LLC.
Initial Sole Member Resolution
Founding resolutions — adoption of the operating agreement, formation ratification, officer appointment.
Banking Resolution
Authorisation for banking, treasury and payment-processor accounts; internal controls and dual-control thresholds.
IP Assignment Agreement
Standing assignment of founder pre-incorporation work — software, AI prompts, charters, brand — into the LLC.
Founder IP Ownership Record
Itemised inventory of founder-contributed IP transferred to HookPilot Caption Studio LLC at formation.
Business Protection
Brand, trademark, device, API and service-level commitments that protect HookPilot and its customers.
Trademark Protection Guide
HookPilot marks, Nice classes, watch program, escalation-by-default enforcement posture.
Brand Usage Policy
Logo rules, wordmark, allowed uses, do-nots, partner badge handling, press and customer marketing.
Internal Security Access Policy
Least-privilege, JIT elevation, break-glass, quarterly access review, off-boarding.
Device Policy
Hardening, MDM, BYOD limits, mobile, storage, lost-device handling, off-boarding.
API Usage Policy
Authentication, scopes, rate limits, webhooks, AI-safety bypass rules, versioning, status.
SaaS Service Level Terms (SLA)
Plan-tiered uptime targets, exclusions, credit math, support response, Enterprise overrides.
How HookPilot is structured
HookPilot Caption Studio LLC is a Family Senci company. Our product is the HookPilot AI Workforce Operating System — a SaaS platform that gives every customer access to 40 chartered AI departments across content (Caption Studio, AI Music Video), agency operations, regulated verticals (Healthcare, Finance & Banking, Legal & Compliance, Defense & Intelligence), industrial verticals (Energy & Utilities, Manufacturing, Construction, Logistics, Telecom), platform departments (Cyber Security, AI Governance, Product Engineering, Data Analytics) and the HookPilot Executive department.
Each department is staffed with named AI agents at six qualification tiers. Veto-holding roles (Chief Officer, Statute, Shield, Guard) stop unsafe or non-compliant work from shipping. The HookPilot Internal Security (-HPS) department is internal-only and runs the platform SOC; customer-facing security work runs through our Cyber Security department.
Contact
General: support@hookpilot.co
Legal: legal@hookpilot.co
Privacy / DPO: privacy@hookpilot.co
Security: security@hookpilot.co
Billing: billing@hookpilot.co
Abuse: abuse@hookpilot.co
DMCA: dmca@hookpilot.co
Trademark: trademark@hookpilot.co